Today, chatbots are being used more and more. However, when questions are ambiguous or difficult to answer, users often prefer to chat with humans like you and me rather than with a bot. Recently, I developed a little demo for a hackathon that does exactly this – it hands off a chatbot conversation to an insurance agent. As I thought, the use case and the type of solution are relevant for other areas as well, so I quickly wrote this blog to explain how I did it.
A detailed description and the code can be found in my blog on IBM Developer and there’s also a Youtube video (in German).