Transferring chatbot conversations to a human

Today, chatbots are being used more and more. However, when questions are ambiguous or difficult to answer, users often prefer to chat with humans like you and me rather than with a bot. Recently, I developed a little demo for a hackathon that does exactly this – it hands off a chatbot conversation to an insurance agent. As I thought, the use case and the type of solution are relevant for other areas as well, so I quickly wrote this blog to explain how I did it.

A detailed description and the code can be found in my blog on IBM Developer and there’s also a Youtube video (in German).

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